Refund policy
RETURN & REFUND POLICY
1. 7-Day Return Window We want you to love your pieces! We offer a 7-day return window from the date your package is delivered. To be eligible for a return, your item must be unused, unaltered, and in the same original packaging (including all jewelry pouches or boxes) that you received it in.
2. Non-Returnable Items For hygiene reasons, we strictly cannot accept returns or exchanges on:
-
Earrings (no exceptions due to hygiene regulations, unless they arrive damaged or defective).
-
Items purchased during major clearance or final sale events.
3. Damaged or Defective Items While our stainless steel jewelry is highly durable, manufacturing defects can occasionally happen. If your item arrives broken, has a faulty clasp, or has a clear production defect, please contact us within 48 hours of delivery with your order number and a clear photo of the issue. We will happily send a free replacement or issue a refund.
4. Wear, Tear & Care Disclaimers Because the longevity of anti-tarnish plating relies heavily on individual wear and care, our return policy does not cover:
-
Dulling, fading, or tarnishing caused by exposure to harsh chemicals (perfumes, lotions, pool chlorine, sanitizers, or heavy saltwater).
-
Scratches, dents, or broken chains resulting from accidental pulling, dropping, or everyday wear-and-tear.
-
Allergic skin reactions (stainless steel is highly hypoallergenic, but individual body chemistry varies).
5. How to Start a Return To start a return, please email our support team with your order number. Customers are responsible for paying their own return shipping costs unless the item arrived damaged or defective. Once your return is received and inspected, we will process your refund back to your original payment method